Tag: PassLeader MB-230 Exam Questions

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NEW QUESTION 401
You are creating agent scripts that have macros for quick steps for agents in a support center. Agents need to be able to open a case from one of the steps in the agent scripts. You need to select a type of connector to use to create the macro.
Solution: Configure the macro by using an Omnichannel connector.
Does the solution meet the goal?

A.    Yes
B.    No

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NEW QUESTION 331
A company uses Dynamics 365 Customer Service Hub. Customer service representatives must be able to perform a relevance search on name, phone number, email, and queue. A customer service representative is not able to perform a relevance search for emails. You need to ensure that the customer service representative can perform relevance searches for email addresses.
Solution: Enable smart matching.
Does the solution meet the goal?

A.    Yes
B.    No

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NEW QUESTION 261
A company uses Dynamics 365 Customer Service Hub. Customer service representatives must be able to perform a relevance search on name, phone number, email, and queue. A customer service representative is not able to perform a relevance search for emails. You need to ensure that the customer service representative can perform relevance searches for email addresses.
Solution: Enable smart matching.
Does the solution meet the goal?

A.    Yes
B.    No

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NEW QUESTION 181
Which of the following statements is TRUE when designing a business process flow?

A.    You can use up to 40 steps for each stage.
B.    Each branch can be no more than 10 levels deep.
C.    You can select an entity relationship when defining a process flow.
D.    You can use a minimum of 30 stages per process, as well as a minimum of 30 steps per stage.

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NEW QUESTION 138
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd. You need to automatically create cases from emails sent to the [email protected] email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure conditions for record creation.
Does the solution meet the goal?

A.    Yes
B.    No

Read more

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NEW QUESTION 97
You are deploying a Unified Service Desk (USD) application. For which three scenarios can you attach an action call? (Each correct answer presents a complete solution. Choose three.)

A. A window navigation rule is processed.
B. Client diagnostic logging is turned on.
C. A threshold is reached in a Microsoft Power BI report.
D. An agent script is run or an answer is clicked.
E. A toolbar button is clicked.

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NEW QUESTION 1
You are configuring a single business process flow in Dynamics 365 for Customer Service. You need to design the business process flow. What should you do?

A.    Merge peer branches to a single stage when merging branches.
B.    Span the process across 10 unique entities.
C.    Combine multiple conditions in a rule by using both the AND and OR operators.
D.    Use 40 steps per stage.