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QUESTION 1
You have two opportunities named Opp1 and Opp2 that created to a customer. The customer request a single quote that contains the line items from both opportunities. From Opp1, you generate a new quote that contains all of the line items in Opp1. You need to add the line items in Opp2 to the quote. What should you did?
A. From Opp2, Click Assign
B. From Opp2, Click New Quote
C. From the quote, Click Get Products
D. From the quote, associate the quote to Opp2
Answer: C
Explanation:
See step 5 below:
Typically, you convert a quote that you have won into an order. Start with an active quote. Note that once a quote is accepted, you won’t be able to revise it.
1. Go to Sales > Quotes.
2. Select the quote you want to create an order from.
3. Click Create Order at the top of the Quote screen.
4. Add a description and indicate whether or not you want to close the opportunity in the Create Order window and click OK.
5. To add products from your opportunity to your quote, click Get Products at the top of the screen, select your opportunity, and click OK.
6. Click the Save button at the bottom right corner of the screen.
https://www.microsoft.com/en-us/dynamics/crm-customer-center/create-or-edit-an-order.aspx
QUESTION 2
You have an opportunity in Dynamics CRM. A coworker requests some information regarding the progress of the opportunity. The coworker does not have access to CRM. You need to send specific details about the opportunity to the coworker. What should you do first?
A. Click Email a Link.
B. Apply a Microsoft Word template.
C. Add the coworker to the access team.
D. Apply a Microsoft Excel template.
Answer: B
Explanation:
After you create and import Microsoft Office Word templates into Microsoft Dynamics CRM, with one click users can generate standardized documents automatically populated with CRM data.
Incorrect:
Not C: The coworker just need specific information, which can be exported, not general access through an access team.
https://www.microsoft.com/en-us/dynamics/crm-customer-center/using-word-templates-in-crm.aspx
QUESTION 3
Yon have a Dynamics CRM organization. You have account records for three companies named Company1, Subsidiary1, and Subsidiary2. Subsidiary 1 has Company1 as a parent account. Subsidiary2 has Subsidiary1 as a parent account. Subsidiary2 has an open opportunity of $500,000. There are no other open opportunities of the three companies. You need to identify what open revenue will be displayed for the companies when you view the hierarchy. What should you identify?
A. Company1: $500,000
Subsidiary1: $0
Subsidiary2: $500,000
B. Company1: $0
Subsidiary1: $0
Subsidiary2: $500,000
C. Company1: $500,000
Subsidiary1: $500,000
Subsidiary2: $500,000
D. Company1: $0
Subsidiary1: $500,000
Subsidiary2: $500,000
Answer: C
QUESTION 4
You have lead that has an open phone call activity. You qualify the load. You need to identify what occurs to the open phone call. What should you identify?
A. The activity is canceled.
B. The Regarding field of the activity is changed to the opportunity.
C. The activity is completed.
D. The activity is displayed on the opportunity record.
Answer: D
Explanation:
Note:
A lead entity represents an individual that is identified as someone who is interested in receiving specific information about the products or services offered by the company. The information is provided to a lead by a salesperson through email or other communication activities available in Microsoft Dynamics CRM. A lead is used to track contacts or accounts that are potential customers, but who have not yet been qualified. Lead management is largely the same as opportunity management. However, a lead is kept separate from customer and opportunity data until the lead is qualified. The possible states for a lead are Open, Qualified, and Disqualified. A qualified lead may be converted to an account, contact or opportunity.
https://msdn.microsoft.com/en-us/library/gg328442.aspx
QUESTION 5
You have a Dynamic CRM organization that has more than 700 active goals. At the end of each year, your company reevaluates each goal. You need to identify which value of the goals must be configured manually. Which value should you identity?
A. Actual
B. target
C. Rollup Query – Actual
D. In-Progress
E. Rollup Query – In Process
Answer: B
Explanation:
In preparation for goal management, you should specify a metric for a goal (amount or count), create a goal hierarchy, and set the targets. A goal manager sets or modifies goal targets, adjusts the goal time period, and assigns a goal owner.
https://msdn.microsoft.com/en-us/library/gg309258.aspx
QUESTION 6
You manager needs to view a collection of data records and a chart of the data records simultaneously. What should you instruct the manager to do?
A. Define a view and add a chart.
B. Export the Fetch XML. and then import a chart.
C. Run the Report Wizard.
D. Create a personal report.
Answer: C
Explanation:
https://www.microsoft.com/en-us/dynamics/crm-customer-center/create-edit-or-copy-a-report-using-the-report-wizard.aspx
QUESTION 7
Your company purchases a mailing list of purchasing managers at the companies in you area. Your contact the purchasing managers. You gather information about their budget and timelines. You conclude that their companies are a good fit for a product that you sell. You need to advance the sale and provide data for sales pipeline tracking to your sales managers. What should you do next?
A. Add a lead to a marketing list.
B. Generate a quote.
C. Populate the Develop section of the lead business process flow.
D. Qualify a lead.
Answer: C
Explanation:
The business process bar in Microsoft Dynamics CRM Leads and Opportunities is a very useful tool for tracking where your sales revenue generating opportunities are in the sales cycle. If you are looking to modify the existing sales stages (Qualify, Develop, Propose and Close), that is simple enough. You just need to have a system administrator or system customizer role. Go into the Customizations area and click on the Option Sets. The Stage Category is the Option Set record we’re looking to update.
http://www.summitgroupsoftware.com/blog/changing-updating-and-adding-sales-stages-microsoft-dynamics-crm-2015
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