Category: MB2-714 VCE

Mar 09

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QUESTION 64
You need to build a single-stream interactive dashboard in the interactive service hub. You are planning the layout of the dashboard. What are two possible components that can you include on the dashboard? (Choose two.)

A.    queues
B.    web resources
C.    knowledge articles
D.    iFrames

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Mar 09

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QUESTION 57
Your company has a Dynamics CRM organization. The company employs 20 technicians who respond to service calls at more than 1,000 customer locations. You need to recommend changes to the organization to meet the following requirements:
– Improve the accuracy of the estimated technician arrival time at the customer locations.
– Collect real-time analytics about visits to the customer locations.
What should you include in the recommendation?

A.    FieldOne
B.    Unified Service Desk
C.    The Interactive Service Hub
D.    Microsoft Power Bl

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Mar 09

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QUESTION 50
You complete work on a case. The case has several activities, some of which are open and some of which are complete. You need to identify what will occur when you attempt to resolve the case. What should you identify?

A.    You will be able to resolve the case. All open activities will remain open.
B.    You will be able to resolve the case. All open activities will be completed.
C.    You will be prevented from resolving the case.
D.    You will be able to resolve the case. All open activities will be canceled.

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Mar 09

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QUESTION 43
Your company has a Dynamics CRM organization that uses a FieldOne solution. A customer calls your company’s Help Desk to report a failed device. You schedule a technician to resolve the issue. You need to identify which notification methods can be used to notify the technician. What are two possible notification methods? (Choose two.)

A.    an automated phone call
B.    an email message
C.    Windows 10 toast
D.    a text message
E.    a web browser pop-up

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Mar 09

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QUESTION 36
You quality a lead for a business account. After several conversations with the business contact you discover that the business used a different vendor. Which record should you deactivate?

A.    opportunity
B.    lead
C.    contact
D.    account

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Mar 09

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QUESTION 29
You have an equipment resource for a forklift. Several scheduling activities are configured to use the forklift. The forklift breaks down and is sent for repairs. You set the work hours for the forklift to unavailable. You need to identify what will occur to the scheduling activities that require the forklift. What should you identify?

A.    The scheduling activities will be added to a queue.
B.    The scheduling activities will continue as scheduled.
C.    The scheduling activities will be scheduled automatically for the next available time.
D.    The scheduling activities will be deactivated.

Mar 09

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QUESTION 22
You have a customer who purchased two support contracts from your organization. One support contract is for a product named ProductA and the other support contract is for a product named ProductB. You need to ensure that only a contact named Contact1 can open cases for ProductA and only a contact named Contact2 can open cases for Products. What should you use?

A.    routing rules
B.    entitlements
C.    service level agreements (SLAs)
D.    parent-child inheritance rules

Mar 09

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QUESTION 15
Your company has a Dynamics CRM organization. The company plans to use the product catalog. You need to identify which component must be configured before you can implement the product catalog. What should you use?

A.    product families
B.    product
C.    price lists
D.    unit groups

Mar 09

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QUESTION 8
Your company has a Dynamics CRM organization that uses FieldOne. A customer calls your company’s Help Desk to report a failed device. The Help Desk technician creates a case in CRM. You need to deploy a technician to resolve the issue. What should you do first?

A.    Launch the Schedule Assistant.
B.    Notify the technician to verify his job queue.
C.    Resolve the case.
D.    Convert the case to a work order.