Category: Microsoft Dynamics 365 Exam Collection

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NEW QUESTION 1
You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs. The SLA states the following:
– Support must be provided 24 hours per day, seven days a week.
– Issues must be resolved within four hours of case creation.
You need to recommend tools that will assist the client with tracking these requirements. Which two tools should you recommend? (Each correct answer presents part of the solution. Choose two.)

A. enhanced SLAs with Timer Control
B. First Response by KPI
C. enhanced SLA upgrade
D. Resolve by KPI

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NEW QUESTION 1
A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales. Which two products are includes in Microsoft Relationship Sales? (Each correct answer presents part of the solution. Choose two.)

A. Dynamics 365 Sales Enterprise
B. Dynamics 365 Customer Insights
C. Dynamics 365 Sales Insights
D. Dynamics Sales Navigator

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NEW QUESTION 140
Case Study – Lamna
……
You need to make the Child Attendance report available. What should you do?

A. Transfer the Child Attendance report by using a third-party tool.
B. Open the Child Attendance report from the sandbox and change the data source to production.
C. Add attendance log to the related record types.
D. Add the report to a solution and export the solution. Next, import the exported solution into production.

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NEW QUESTION 97
You are deploying a Unified Service Desk (USD) application. For which three scenarios can you attach an action call? (Each correct answer presents a complete solution. Choose three.)

A. A window navigation rule is processed.
B. Client diagnostic logging is turned on.
C. A threshold is reached in a Microsoft Power BI report.
D. An agent script is run or an answer is clicked.
E. A toolbar button is clicked.

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NEW QUESTION 1
A university has implemented Dynamic 365 Sales. Several departments use opportunity records to bid for funding for project within their departments. Each department’s opportunities are not visible to other departments. However, there are times two departments needs to work together on an opportunity. You need to configure the security to meet the business requirements.
Solution: Use access team templates and give access to members in the two departments.
Does the solution meet the goal?

A. Yes
B. No

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NEW QUESTION 1
An organization is setting up cost accounting. You need to set up fiscal calendars for Dynamics 365 for Finance and Operations. What are three uses for fiscal calendars? (Each correct answer presents a complete solution. Choose three.)

A.    standard work hours
B.    financial transactions
C.    fixed asset depreciation
D.    budget cycles
E.    shift work hours

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NEW QUESTION 1
You are a Dynamics 365 for Finance and Operations security administrator. When testing security setups, users report that certain roles are gaining access to sensitive information via a form in the system. You must investigate which user roles have what visibility and access level to system objects, and then send a report to the implementation team to address security compliance concerns. You need to report the information from the system.
Solution: Generate the User role assignments report.
Does the solution meet the goal?

A.    Yes
B.    No

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NEW QUESTION 80
You are a Dynamics 365 for Customer Service system administrator. You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
– Post product experience information to forums.
– Enter issues in an online support center.
– Enter ideas for future products.
Which type of portal should you implement?

A.    Partner
B.    Customer Self-Service
C.    Employee Self-Service
D.    Community
E.    Custom

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NEW QUESTION 73
Hotspot
A company is considering using Dynamics 365 for Marketing. You need to inform management about which features are available. (For each of the following features, select Yes if the feature is available. Otherwise, select No.)