Category: Microsoft Dynamics 365 Exam Collection

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QUESTION 64
You are the sales manager for a company that utilizes Microsoft Dynamics 365. Your sales department offers seasonal pricing on many of its products by using price lists which are then deactivated at the close of each season. Which two outcomes occur as a result of deactivating these price lists? (Each correct answer presents a complete solution. Choose TWO.)

A.    The prices are removed from the default price list field for all of the company s products.
B.    Any pre-existing opportunities associated with those price lists will continue to use them.
C.    Any existing sales transactional records will automatically be deactivated until a new price list is created.
D.    Any existing sales transactional records will automatically associate with the default price list.

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QUESTION 55
You are viewing the results from an Advanced Find search of opportunities. You need to identify which actions you can perform on the records from the view in Advanced Find, which two actions should you identify? (Each correct answer presents a complete solution. Choose TWO.)

A.    Export the opportunity records to a Microsoft Word file.
B.    Add the opportunities to a marketing list.
C.    Perform a mail merge.
D.    Export the opportunity records to a Microsoft Excel file.

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QUESTION 46
You need to locate the record of a person named Ben Smith. You are uncertain whether Hen Smith is in Dynamics CRM as a contact. What can you use to locate the record?

A.    A system view
B.    Quick Find
C.    A custom grid
D.    Advanced Find
E.    A personal view

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QUESTION 37
You need to create an Opportunity in Microsoft Dynamics 365 to track potential customers requesting information or pricing would lead you to track the activities of a potential sale. What are three ways to create such an Opportunity? (Each correct answer presents a complete solution. Choose THREE.)

A.    from an email activity
B.    from a Lead
C.    from a Work Order
D.    from a Case
E.    manually

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QUESTION 28
You are a sales manager. You need to have a formal way for your sales staff to trade your competitor information against over the course of the year. Which three areas in Microsoft Dynamics 365 allow you to track this information? (Each correct answer presents a complete solution. Choose THREE.)

A.    Opportunities
B.    Tasks
C.    Sales literature
D.    Cases
E.    Products

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QUESTION 19
You are using Microsoft Dynamics 365 to track competitors. A user has closed an opportunity as lost but the user forgot to add the correct competitor in the process. How should you instruct the user to ensure the correct competitor is tracked?

A.    Ask the user to open the opportunity, close record associated with the opportunity, and add the competitor.
B.    Ask the user to reopen the opportunity, and add the competitor association directly to the opportunity.
C.    Ask the user to reopen the opportunity, repeat the close process, and add the competitor during this process.
D.    Ask the user to change the competitor association on the opportunity record.

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QUESTION 10
An organization has many mobile users accessing Microsoft Dynamics 365 via phone or tablet. Microsoft Excel is not installed on the mobile devices. The organization wants lo enable their users to view detailed analytics with interactive slicers for ad hoc analysis for their customers and opportunities using only the web browser. Which action should you recommend?

A.    Create the detailed analytics as an Excel Template, and instruct the users to download the template.
B.    Create the detailed analytics as a Dynamics Worksheet, and distribute it to the users.
C.    Create the detailed analytics as a Report and instruct the users to run the report when needed.
D.    Create the detailed analytics as an Excel Template, and instruct users to open the template with Excel Online.

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QUESTION 1
You have been hired to configure a new Microsoft Dynamics 365 implementation for a company. You need to create a business process flow that accommodates multiple work flows, based on a sen. Which action will meet your need?

A.    Add additional multiple linear business process flows.
B.    Add stages to the linear business process flow.
C.    Add branches to the business process flow.
D.    Add multiple steps to the business process flow.