Category: MB-240 PDF

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NEW QUESTION 211
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create a quick view form on the work order.
2. Add the Parent Asset and Master Asset to the new quick view form.
3. Publish the customizations.
Does this meet the goal?

A.    Yes
B.    No

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NEW QUESTION 71
A new service agreement automatically generates 12 monthly work orders for a new customer. What are two possible status values for the work orders? (Each correct answer presents a complete solution. Choose two.)

A.    Open-scheduled
B.    Open-reserved
C.    Open-unscheduled
D.    Open-requested

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NEW QUESTION 1
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience. Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes. You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities. Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

A.    Resources
B.    Work Order Types
C.    Booking Rules
D.    Incident Type