Category: MCSE: Business Applications Exam Collection

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QUESTION 49
You plan to create a service activity. You need to identify which types of participant can have defined work hours. Which two participant types should you identify? (Choose TWO.)

A.    resource group
B.    site
C.    user
D.    equipment

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QUESTION 41
The time period for a goal was not set correctly. You need to ensure that a user can correct the goal. What should you do?

A.    Change the manager for the goal.
B.    Add a new goal metric.
C.    Add a child goal with the correct time period that is owned by the user.
D.    Add a parent goal with the correct time period that is owned by the user.

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QUESTION 33
Which two statements regarding the Unified Service Desk (USD) debugger are true? (Choose TWO.)

A.    Yellow highlights are used to indicate a warning regarding an action call.
B.    Red highlights are used to indicate the failure of an event.
C.    You can view a replacement parameter list.
D.    You can run an action call on demand.

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QUESTION 25
You have a Microsoft Dynamics 365 environment. You implement Field Service. You need to ensure that users can interact with Field Service on a mobile device. What should you do?

A.    Implement the Resco Mobile CRM Woodford app.
B.    Import the Field Service solution.
C.    Download the Windows Mobile Software Development Kit (SDK).
D.    Configure the Microsoft Dynamics 365 mobile app.

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QUESTION 17
Your organization uses the interactive service hub to manage cases. You need to interact with records in a stream that displays active cases. Which two actions can you perform? (Choose TWO.)

A.    Add to Queue
B.    Email a Link
C.    Send Direct Email
D.    Do Not Decrement Entitlement Terms

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QUESTION 9
You need to install and configure the Unified Service Desk (USD) client. What should you do?

A.    Import the USD client as a solution.
B.    You must manually install the client.
C.    Deploy the USD client from the Microsoft Dynamics 365 server.
D.    Enable the USD client from System Settings.

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QUESTION 1
You implement the Unified Service Desk (USD). Which three statements regarding the debugger are true? (Choose THREE.)

A.    The debugger allows you to review data parameters from static log files.
B.    The debugger allows you to review real-time data parameters.
C.    The debugger allows you to review action calls from static log files.
D.    The debugger is a USD hosted control.
E.    The debugger allows you to review real-time action calls.
F.    The debugger is a standalone tool.

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QUESTION 82
You are using Microsoft Dynamics 365 for sales. Your marketing department has given you a number of illustrated documents that explain how your product is superior to various competitors. You have been tasked with adding this material to Dynamics 365 so the salespeople can use and email the material to their prospects, all from within Dynamics 365. How should you complete this task?

A.    Add the documents to SharePoint and set up the SharePoint integration with Dynamics 365.
B.    Add the documents as sales literature, and associate them with the right competitors.
C.    Add the documents as Email Templates associated with the opportunity entity.
D.    Add the documents as attachments in the notes section for each competitor.

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QUESTION 73
You have a Dynamics CRM organization. A manager wants to share data with an external consultant by using a dynamic PivotTable. You need to tell the manager what to do before the external consultant can access the data in the PivotTable. What should you instruct the manager to do first?

A.    Add Share access to a security role.
B.    Assign a license.
C.    Add Append To access to a security role.
D.    Assign a view.