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NEW QUESTION 101
Your marketing team is asking you questions about how marketing emails can be used for the campaigns they wish to launch. You need to explain how these types of messages differ from the person-to-person messaging they already use in order to correctly help your marketing team to understand the difference between Traditional Emails and Marketing Emails.
Solution: You tell the team that Traditional Emails are hosted on the Dynamics 365 server.
Does this meet the goal?
A. Yes
B. No
Answer: B
Explanation:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/prepare-marketing-emails
NEW QUESTION 102
You are a marketer at Contoso Inc. In the past month, the marketing department has been sending customer satisfaction surveys to customers whenever an opportunity is won. They have received over 4,500 responses. You are analyzing the customer satisfaction survey, and do not see any results for the Net Promotor Score (NPS) question in the Satisfaction Metrics Report. You want to see these results.
Solution: You add the NPS question as a metric in the survey.
Does this solution meet the goal?
A. Yes
B. No
Answer: A
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics
NEW QUESTION 103
You have been tasked with creating the structure necessary to include dynamic content in email messages. Which three types of items can be placed in a message as dynamic values? (Each correct answer presents a complete solution. Choose three.)
A. Your company’s phone number.
B. Values from a specific Case record.
C. Subscription-center link.
D. Your company’s postal address.
E. Social media links.
Answer: CDE
Explanation:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/dynamic-email-content#content-settings
NEW QUESTION 104
As a marketing automation consultant, you are creating a Customer Journey for a Marketing Event. You would like to send an email inviting VIP customers to register. For customers who do not register you want to send a follow-up email one (1) week later reminding them to register. Which four tiles are required to assemble this Journey? (Each correct answer presents part of the solution. Choose four.)
A. Audience.
B. If Registered.
C. Phone Call.
D. Create Lead.
E. Wait for.
F. Send an Email.
Answer: ABEF
Explanation:
https://docs.microsoft.com/en-us/dynamics365/marketing/create-simple-customer-journey
NEW QUESTION 105
You are a Dynamics 365 Marketing functional consultant. You need to create a customer journey to capture responses. You complete all the configuration tasks in Dynamics 365 Marketing. However, upon monitoring the journey statistics you notice that nothing was triggered. What should you do to fix this issue?
A. Publish the journey to go-live.
B. Enable an audit trail to capture the events.
C. Check the security role.
D. Enable logs to find the root cause.
Answer: A
Explanation:
https://github.com/MicrosoftDocs/dynamics-365-customer-engagement/blob/main/ce/marketing/customer-journeys-create-automated-campaigns.md
NEW QUESTION 106
Your marketing department will be creating multiple email messages to be used in several customer journeys. To prepare for this, you need to create content settings to determine the dynamic values to be used. What is the maximum number of Content Settings that can be set as default for multiple customer journeys?
A. 1
B. 2
C. 3
D. 4
Answer: A
Explanation:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/dynamic-email-content#content-settings
NEW QUESTION 107
In preparing for going live with your customer journey you select “Check for Errors” in the command bar. Which three functions does this command provide? (Each correct answer presents a complete solution. Choose three.)
A. checks for common errors and shows an error message with advice for fixing them.
B. makes sure all required marketing emails and pages are assigned and published.
C. checks to ensure prerequisites are met.
D. checks for active links to the marketing services that host your email messages.
E. makes sure all required target segment(s) meet your goals.
Answer: ABC
Explanation:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/customer-journeys-create-automated-campaigns
NEW QUESTION 108
You have a customer journey that sends an email, creates a phone call activity and sends a text message. Which set of actions must you take to activate your customer journey?
A. Validate, then Go Live.
B. Check for Errors, then Publish.
C. Validate, then Publish.
D. Check for Errors, then Go Live.
Answer: D
NEW QUESTION 109
You are creating a customer journey. You want to control the actions based on choices the contact makes and control the speed at which those actions happen. Which three types of tiles are available to control the flow to meet your needs? (Each correct answer presents a complete solution. Choose three.)
A. Splitter.
B. Decision point.
C. Internal action item.
D. Trigger.
E. Scheduler.
Answer: BDE
NEW QUESTION 110
You have been tasked with creating a customer journey for leads located in the Northwestern United States. Which two conditions must be true in order for the lead to receive your customer journey? (Each correct answer presents a complete solution. Choose two.)
A. The lead must be associated with a contact record.
B. Follow Email must be set to “Allow”.
C. The lead must be associated with an account record.
D. Bulk Email must be set to “Allow”.
Answer: AD
NEW QUESTION 111
You are setting up a small workshop event. The event will have one session and one speaker. After you create the event, session and speaker engagement record, you want to publish the event to the event portal. How should you publish the event?
A. Publish the event. The session and speaker will publish automatically.
B. Publish the session. The event and speaker will publish automatically.
C. Publish the event, session and speaker manually.
D. Publish the event and session separately. Speaker will publish automatically.
Answer: D
Explanation:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event-portal
NEW QUESTION 112
You are creating a multi-day conference event that is attended by attendees. The attendees will require hotel accommodations. You need to block off rooms for single occupancy, double occupancy and suites at the hotel. Which method should you use to accomplish your task?
A. Create a hotel record and then a hotel room allocation record for each room type.
B. Create a hotel record and then a single hotel room reservation record for all room types.
C. Create a hotel record and then a single hotel room allocation record for all room types.
D. Create a hotel record and then a hotel room reservation record for each room type.
Answer: A
Explanation:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/invite-register-house-event-attendees
NEW QUESTION 113
You are a marketing professional for Contoso, Ltd. You have set up a webinar event showcasing the new features of a new product. On the event record, you have set Allow anonymous registrations to Yes. When you check the portal website, you notice that you must create a registration account to register for the event. Why might the event require you to register anonymously, despite the setting above?
A. Your portal is a site hosted externally.
B. Your portal is a site hosted by Dynamics 365 Portals.
C. Your portal is Dynamics Native Portal.
D. You must republish the event.
Answer: A
Explanation:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event-portal
NEW QUESTION 114
You are an event coordinator for Contoso, Ltd, and are creating a multi-day tradeshow event. You need to set up an event team that will consist of Contoso, Ltd employees, vendors, partners and customers. Which two kinds of records should you associate to the event team member? (Each correct answer presents a complete solution. Choose two.)
A. Customer
B. User
C. Contact
D. Account
Answer: BC
Explanation:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/set-up-event
NEW QUESTION 115
You are a functional consultant in the midst of configuring Dynamics 365 Marketing for an event. Your manager gives you a list of sponsors and their items. You need to record the information in the system. What should you do?
A. Create the sponsors in Accounts, and add their items in Equipment. Then, add the relationship into the event.
B. Create the sponsors in Events Sponsorships. In Sponsorship Type, select Equipment and add their items as the details.
C. Create the sponsors in Accounts, and add their items in Products. Then, add the relationship into the event.
D. Create the sponsors in Events Sponsorships, and add their items in Sponsorships Articles.
Answer: B
Explanation:
https://docs.microsoft.com/en-us/dynamics365/marketing/manage-event-sponsorships
NEW QUESTION 116
Drag and Drop
You are setting up a conference event that will have a capacity of 500 people. You want to enable a waitlist for the event so that if more than 500 people register and someone cancels their registration, the event will automatically register the next available person on the list. Which three steps should you take, in sequence, to complete your task? (To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.)
Answer:
Explanation:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/event-waitlist
NEW QUESTION 117
Drag and Drop
You have been asked to add the German language to the Customer Satisfaction Survey. The survey is currently only available in the default English language. You need to configure Dynamics 365 Customer Voice to display the German language option. Which four steps should you take, in sequence, to complete your task? (To answer, move the appropriate actions from the list of steps to the answer area and arrange them in correct order.)
Answer:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/create-multilingual-survey
NEW QUESTION 118
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