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NEW QUESTION 161
You are a Dynamics 365 Customer Service administrator. Clients report that documentation they receive from the organization often uses different logos and fonts. You need to standardize branding for all internal Microsoft Word documents. Which two templates can you use? (Each correct answer presents a complete solution. Choose two.)
A. email
B. article
C. global
D. page
E. mail merge
Answer: AD
NEW QUESTION 162
You are a Dynamics 365 for Customer Service system administrator. Your organization does not permit the use of custom code for solutions. You need to create a view that can be viewed by all users in an organization. Where should you create the view?
A. Entities component of a solution
B. System Settings
C. Microsoft Visual Studio
D. Advanced Find
Answer: A
NEW QUESTION 163
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice at contoso.com. After marriage, Elisabeth changes her legal name to Elisabeth Mueller. You need to update the sign in name for the user without losing any application history.
Solution: Change Elisabeth’s username in the user record from Dynamics 365.
Does the solution meet the goal?
A. Yes
B. No
Answer: A
Explanation:
https://support.microsoft.com/en-us/help/930853/how-to-change-the-user-name-and-the-logon-name-for-a-user-record-in-mi
NEW QUESTION 164
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice at contoso.com. After marriage, Elisabeth changes her legal name to Elisabeth Mueller. You need to update the sign in name for the user without losing any application history.
Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the user name.
Does the solution meet the goal?
A. Yes
B. No
Answer: B
NEW QUESTION 165
You use Forms Pro to create a customer satisfaction survey. You need to distribute the survey.
Solution: Provide a QR code that links to the survey.
Does the solution meet the goal?
A. Yes
B. No
Answer: A
NEW QUESTION 166
You use Forms Pro to create a customer satisfaction survey. You need to distribute the survey.
Solution: Use social media.
Does the solution meet the goal?
A. Yes
B. No
Answer: A
NEW QUESTION 167
Hotspot
You are a Dynamics 365 for Customer Service solution architect. You create a custom entity for account planning. You need to perform the following tasks:
– Track tasks that connect to Microsoft Outlook.
– Use the Dynamics 365 for Phones app to create new records.
– Integrate with Microsoft SharePoint.
On the Entities customization page, which three areas should you configure? (To answer, select the appropriate areas in the dialog box in the answer area.)
Answer:
NEW QUESTION 168
Drag and Drop
You are a Dynamics 365 Customer Service administrator. You create a new field in the default solution of a sandbox environment. Only managed solutions are imported into the production environment. You need to make the field available in the production environment. Which four actions should you perform in sequence? (To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.)
Answer:
Case Study – Lamna
Lamna Healthcare Company owns and operates childcare centers nationwide. The company serves children ranging in age from four to ten. Childcare centers are open 7:00 am to 6:00 pm Monday through Friday.
……
NEW QUESTION 169
You need to modify security for the front desk agent. Which feature should you modify?
A. Access team
B. Team
C. Role
D. User
Answer: B
NEW QUESTION 170
You need to assist the support worker’s effort to attach a field trip form to Elizabeth’s record. What should you do?
A. Upload the document to a manually created SharePoint location under the new name in Dynamics.
B. Update the SharePoint record name.
C. Upload the document under the child’s new name in Dynamics 365.
D. Update the SharePoint GUID.
Answer: D
NEW QUESTION 171
Hotspot
You need to make adjustments to the user experience. Where should you make changes to resolve the reported issues? (To answer, select the appropriate options in the answer area.)
Answer:
NEW QUESTION 172
Drag and Drop
You need to create an attendance log for the supervisor. Which four actions should you perform in sequence? (To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.)
Answer:
Case Study – Contoso Suites
Contoso Suites is a hotel chain that is in the process of implementing Dynamics 365 Customer Service to manage their events and front desk registrations. Guest stay types consist of business, personal, and conference. Each guest stay follows the same stages: Reservation, Check-in, Stay, and Check-out. The majority of the system configuration is completed, and testing is in progress. There are three Dynamics 365 environments: Sandbox, QA, and Production. System settings are the same for the three environments.
……
NEW QUESTION 173
You need to simplify the registration process for repeat guests. Which entity component should you use?
A. fields
B. workflows
C. relationships
D. business rules
Answer: C
NEW QUESTION 174
You need to update a guest’s preferences in the guest form. What should you use?
A. Power BI
B. Timeline
C. Quick view form
D. Canvas app
Answer: C
NEW QUESTION 175
You need to view the potential reservation data in Dynamics 365. What should you do?
A. Import records into a custom activity.
B. Add records to the guest entity.
C. Import records into a custom entity.
D. Create a virtual entity.
Answer: C
NEW QUESTION 176
You need to test the welcome email workflow. What should you do?
A. Add the sender’s email to synchronize to QA and Production.
B. Switch the tester’s email to synchronize only to QA.
C. Add the tester’s email to synchronize to QA and Production.
D. Switch the sender’s email to synchronize only to QA.
Answer: B
NEW QUESTION 177
You need to import all changes to production, including the change to the Number of Children label. How should you import the changes?
A. Export only the primary solution from the QA environment.
B. Export only the primary solution from the Sandbox environment.
C. Add the change to the primary solution in the Sandbox environment.
D. Add the change to the primary solution in the QA environment.
Answer: A
NEW QUESTION 178
Hotspot
You need to provide a dashboard for the events coordinator. How should you configure the dashboard? (To answer, select the appropriate options in the answer area.)
Answer:
NEW QUESTION 179
Drag and Drop
You need to follow Contoso Suites’ branding requirements on the contact record. Where should the requirements be controlled? (To answer, drag the appropriate controls to the correct requirements. Each control may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
Answer:
NEW QUESTION 180
……
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