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NEW QUESTION 131
A company uses Dynamics 365 Sales. The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically. Which option should you choose?
A. Dynamic worksheet.
B. Static worksheet.
C. Dynamic PivotTable.
D. Open in Excel Online.
Answer: D
Explanation:
Open your app data in Excel Online and make quick edits or do an ad-hoc analysis. You can make changes to your app data in Excel Online and then save the updated information back to your app.
NEW QUESTION 132
Customers submit suggestions, questions, and cases to a company by using the following channels:
– Submitting a case in a customer service portal.
– Emailing a support mailbox.
– Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all submissions to the correct department. You need to show the agents how the submissions are stored. Which format is used for the submissions?
A. Work orders.
B. Queues.
C. Work items.
D. Activities.
Answer: B
Explanation:
Cases are added to a queue. Select Add to Queue to add a case to a queue.
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a-case
NEW QUESTION 133
A customer creates a new project in Dynamics 365 Project Operations. The customer needs to add project work items. You need to specify the duration of the work. Where should you specify the duration of the work?
A. Estimates.
B. Summary.
C. Tasks.
D. Resource assignments.
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/project-operations/project-management/create-wbs
NEW QUESTION 134
A company plans to use Dynamics 365 Sales out-of-the-box functionality. The company wants to use leads to track potential business. Salespeople want an automatic record creation process after qualifying leads. You need to identify which records are automatically created. Which three record types are automatically created? (Each correct answer presents a complete solution. Choose three.)
A. Contact
B. Quote
C. Project
D. Account
E. Opportunity
Answer: ADE
NEW QUESTION 135
An online retail company uses Dynamics 365 Marketing. Customers abandon carts with items after shopping on the company’s website. The marketing manager must send an email to these customers to ask if they want to complete the purchase. You need to select a feature to send the mail. Which feature should you use?
A. Segment-based journey.
B. Trigger-based journey.
C. Power Automate desktop flow.
D. Email campaign.
E. Customer interactions timeline.
Answer: B
Explanation:
To illustrate the capabilities of trigger-based journeys, we’ll create a personalized, multichannel, trigger-based journey that can be used to bring prospective buyers with abandoned carts back to your website to complete their purchase.
https://learn.microsoft.com/en-gb/dynamics365/marketing/real-time-marketing-trigger-based-journey
NEW QUESTION 136
A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when they purchase a service contract. You define routing and assignment rules to support the SLAs. A service manager observes that outstanding service requests are not being automatically assigned by the routing rules. You need to resolve the issue. What should you do?
A. Configure queue item views.
B. Configure the queue.
C. Create five new queues.
D. Create a view for the outstanding requests.
Answer: C
NEW QUESTION 137
The CEO of a company asks you to provide basic reporting for Dynamics 365 Sales. The solution must have lists of records and visuals and must also support data from multiple, unrelated tables. You need to determine how to construct the report. What should you use?
A. Microsoft Excel PivotTable.
B. Dynamic worksheet in Microsoft Excel.
C. Dashboard.
D. View.
Answer: C
NEW QUESTION 138
A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made. A work order status must be automatically changed to the correct stage with resources are booked. Which three bookable resource statuses should you use? (Each correct answer presents a complete solution. Choose three.)
A. Open-Unscheduled
B. On Break
C. Closed-Posted
D. Traveling
E. Scheduled
Answer: ACE
NEW QUESTION 139
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service. The management team wants to understand the benefits of the Dynamics 365 App for Outlook. You need to explain the available features. Which two features should you explain? (Each correct answer presents a complete solution. Choose two.)
A. Track an email from Outlook to an existing sales order in Dynamics 365 Sales.
B. Create a Dynamics 365 email template.
C. Synchronize an appointment created in Dynamics 365 Sales to Outlook.
D. Synchronize a custom field in the contact table to a user-defined field in Outlook.
Answer: AC
NEW QUESTION 140
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians access to data. Which feature should you use?
A. Environment-level security.
B. Data loss prevention policy.
C. Role-based security.
D. Row-level security.
Answer: C
NEW QUESTION 141
HotSpot
A company implements cases in Dynamics 365 Customer Service. You need to select the features that meet the requirements for a case. Which feature should you use for each requirement? (To answer, select the appropriate options in the answer area.)
Answer:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/automatically-create-update-records?tabs=customerserviceadmincenter
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-case-sla
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/business-process-flows-overview?view=op-9-1
NEW QUESTION 142
HotSpot
A company plans to use Microsoft Dynamics 365 Marketing. You need to describe app event functionality. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Answer:
Explanation:
Events -> Logistics -> Hotel Room Reservations: Here you can reserve rooms for attendees from among the rooms you have allocated. Room allocations represent a block of rooms that the hotel has agreed to make available during your event, but you’d still need to contact the hotel to let them know about the reservations.
https://learn.microsoft.com/en-gb/dynamics365/marketing/event-payment-gateway
https://learn.microsoft.com/en-gb/dynamics365/marketing/teams-webinar
https://learn.microsoft.com/en-gb/dynamics365/marketing/manage-event-logistic
NEW QUESTION 143
HotSpot
A company plans to implement a solution to send a survey after a case is closed. The survey tool must send the survey with the case number, contact name, and results linked to the case record. You need to create the survey. Which tools or components should you use for each requirement? (To answer, select the appropriate options in the answer area.)
Answer:
NEW QUESTION 144
Drag and Drop
A company plans to replace its existing software with Microsoft products. You need to recommend an app to accomplish each task. Which app should you recommend? (To answer, drag the appropriate applications to the correct links. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
Answer:
NEW QUESTION 145
Drag and Drop
A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues. Cases need to be assigned to employees based on predetermined criteria. You need to determine which routing rules to configure. Which routing rules should you configure? (To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
Answer:
NEW QUESTION 146
Drag and Drop
A company schedules technicians by using Dynamics 365 Field Service. You need to demonstrate to the customer which tools are used for the different scheduling types. Match each tool to its scheduling type. (To answer, drag the appropriate tool from the column on the left to its scheduling type on the right. Each tool may be used once, more than once, or not at all.)
Answer:
NEW QUESTION 147
……
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