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NEW QUESTION 211
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create a quick view form on the work order.
2. Add the Parent Asset and Master Asset to the new quick view form.
3. Publish the customizations.
Does this meet the goal?
A. Yes
B. No
Answer: B
NEW QUESTION 212
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create a quick view form on the Customer Asset.
2. Add the Parent Asset and Master Asset to the new quick view form.
3. Add the Customer Asset quick view form to the work order.
4. Publish the customizations.
Does this meet the goal?
A. Yes
B. No
Answer: B
NEW QUESTION 213
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create the Parent Asset and Master Asset on the work order.
2. Use Microsoft Power Automate to populate fields when the Customer Asset contains data.
Does this meet the goal?
A. Yes
B. No
Answer: A
NEW QUESTION 214
You are advising your customer on how to configure their territories. You need to identify the options that are related to territories during the configuration. Which three relationships are available? (Each correct answer presents a complete solution. Choose three.)
A. Territory Hierarchies
B. Accounts
C. Contacts
D. Postal Codes
E. Resources
Answer: BDE
NEW QUESTION 215
A customer is using Microsoft Dynamics 365 Guides with their new HoloLens devices for technicians. You need to ensure technicians can see and use Dynamics 365 Guides within Microsoft Dynamics 365 Field Service. What must you do?
A. Attach the guide to a work order service task record.
B. Attach the guide to a work order activity record.
C. Create a work order and attach the guide to the work order record.
D. Attach the guide to a bookable resource booking record.
Answer: A
Explanation:
https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/field-service#enable-your-technicians-to-use-dynamics-365-guides-for-work-orders
NEW QUESTION 216
You created a work order and added a price list to that work order. You need to anticipate what will happen when you add an additional work order product which is missing from the work order price list. What is the outcome?
A. The application allows the product to be added and sets the price to zero during the calculations.
B. There will be an error indicating that the product does not belong to the work order price list.
C. The application provides an option to add the product to the work order price list.
D. The list price on the newly-added product record will be used in the calculations.
Answer: D
NEW QUESTION 217
You are a Microsoft Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order. You need to add these customer assets to the work order. What should you do?
A. Add the customer assets to the primary work order incident.
B. Add the customer assets directly to the work order.
C. Add additional incidents with the associated existing asset.
D. Add the customer assets at the work order product level.
Answer: A
NEW QUESTION 218
Your organization uses the Microsoft Dynamics 365 Field Service solution to perform inspections on customer assets. Recently, technicians made changes to the service task and completed the inspection again. The analytics team reports that they are unable to get the responses in this instance. You need to troubleshoot the issue. Which two actions should you perform to fix this issue? (Each correct answer presents a complete solution. Choose two.)
A. Enable Deserialization of Inspection Response Flow.
B. Change the Analytics frequency setting to Daily.
C. Set the Analytics frequency to Immediately.
D. Change the Analytics frequency setting to Custom.
Answer: AC
NEW QUESTION 219
You are viewing the Microsoft Dynamics 365 Field Service historical insights report. You need to determine the options available for filtering on the reports. Which three options are available for filtering? (Each correct answer presents a complete solution. Choose three.)
A. Service task.
B. Service territory.
C. Asset.
D. Technician.
E. Date range.
Answer: BDE
NEW QUESTION 220
Your customer is asking about metrics to meet Service Level Agreement (SLA) job completion. You need to recommend metrics from the work order summary report that your customer can use. Which two metrics should you recommend? (Each correct answer presents a complete solution. Choose two.)
A. Mean time to complete.
B. Mean time to schedule.
C. Mean time to complete by work order type.
D. Broken Promise %.
E. Mean time to travel.
Answer: AD
NEW QUESTION 221
Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?
A. Add inspections to customer assets.
B. Add inspections to a crew.
C. Add inspections to cases.
D. Add inspections to a field technician.
Answer: A
NEW QUESTION 222
Your customer wants to update compressor temperature information in an external system called Maximo. The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs. What is the most efficient way to perform this task systematically?
A. Create Dual Write integration logic to update Maximo when the temperature reading entered is greater than 107 degrees.
B. Create a Business Process Flow on the booking to update Maximo when the temperature reading entered is greater than 107 degrees.
C. Create a Power Automate flow to update Maximo when the temperature reading entered is greater than 107 degrees.
D. Create a Business Process Flow on the work order to update Maximo when the temperature reading entered is greater than 107 degrees.
Answer: D
NEW QUESTION 223
You are implementing Dynamics 365 Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company’s site or during the middle of the day from an existing work order. You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant. What should you suggest to the customer?
A. Update the Starting Location to Organization Unit within Schedule Board Settings.
B. Update the filter on the Scheduler resource tool tips view.
C. Select the Real-Time Mode option in the Schedule Assistant filter window.
D. Update the Load Default Filters on the Schedule Assistant.
Answer: C
NEW QUESTION 224
You need to make sure that only a specific set of resources are allowed to be scheduled to perform certain work orders. Which type should you select when you create a resource requirement preference?
A. Must choose from.
B. Preferred.
C. Restricted.
D. Auto-suggested.
Answer: A
NEW QUESTION 225
You are installing the Microsoft Dynamics 365 Field Service mobile app for a customer. You need to highlight the features that are available on the mobile app to the customer. Which three features are available? (Each correct answer presents a complete solution. Choose three.)
A. Route Schedule Optimization
B. Offline Capability
C. Guides
D. Capture Customer Signature
E. Barcode Scanning
Answer: BCE
NEW QUESTION 226
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