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NEW QUESTION 71
A new service agreement automatically generates 12 monthly work orders for a new customer. What are two possible status values for the work orders? (Each correct answer presents a complete solution. Choose two.)
A. Open-scheduled
B. Open-reserved
C. Open-unscheduled
D. Open-requested
Answer: AC
NEW QUESTION 72
You are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders. Which feature should you implement?
A. Business Process Flow
B. Work Order Type
C. Service Task Type
D. Incident Type
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
NEW QUESTION 73
You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1. Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2. Assign an Hourly Markup percentage to each Resource Pay Type.
3. Assign Resource Pay Types to the applicable Pay Type.
4. Create the Holiday Schedule.
Does this meet the goal?
A. Yes
B. No
Answer: B
NEW QUESTION 74
You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes:
1. Create Agreement.
2. Define Booking Setup.
3. Set Booking Recurrence.
4. Create Invoice Setup.
5. Define Invoice Recurrence.
Does this meet the goal?
A. Yes
B. No
Answer: A
NEW QUESTION 75
You install the Field Service Solution and set up incident types. You create a work order that uses a primary incident type. Which three pieces of information are populated on the work order? (Each correct answer presents part of the solution. Choose three.)
A. price list
B. actual duration
C. priority
D. service tasks
E. services
F. products
Answer: DEF
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-work-order
NEW QUESTION 76
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets. You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices. You need to find the issue and resolve it. Which action should you choose?
A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
B. Create the IoT Connected Device connection role to link devices to customer assets.
C. Register the device in Dynamics 365 Connected Field Service.
D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts
NEW QUESTION 77
You are entering products and services into Dynamics 365 CE Field Services. You need to ensure that your field technicians can use the products when completing work orders. Which two field service product types should you configure to allow your technicians to add work order products? (Each correct answer presents a complete solution. Choose two.)
A. Product
B. Non Inventory
C. Inventory
D. Service
Answer: CD
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service
NEW QUESTION 78
You are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician. On which entity should you enter the customer’s preferences?
A. agreement
B. resource
C. booking setup
D. account
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
NEW QUESTION 79
You are implementing Microsoft Dynamics Field Service. You create a view of all scheduled work orders for a specific city on a specific day. You need to modify the view to show completed work. Which field should you use to filter the view?
A. Priority
B. System Status
C. Work Order Summary
D. Sub-Status
Answer: B
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-work-order-sub-statuses
NEW QUESTION 80
You need to set up agreement bookings. Which three sets of options can you configure? (Each correct answer presents a complete solution. Choose three.)
A. Preferences.
B. Invoice settings.
C. Booking settings.
D. Work Order settings.
E. Resource’s schedule.
Answer: BCD
NEW QUESTION 81
You install the Woodford solution and begin setting up the mobile application. You need to import the Field Service project. Which three components must you define? (Each correct answer presents part of the solution. Choose three.)
A. security roles
B. priority
C. resources
D. password policies
E. project name
Answer: ABE
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the-mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford-solution
NEW QUESTION 82
For which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service? (Each correct answer presents a complete solution. Choose two.)
A. Add inventory to a warehouse.
B. Add or subtract inventory to or from a warehouse.
C. Transfer a product from a warehouse to a truck.
D. Purchase products to sell to a customer.
Answer: AD
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-purchase-order
NEW QUESTION 83
You need to install and configure Connected Field Service. What is required?
A. Microsoft Azure Traffic Manager
B. ExpressRoute
C. Microsoft Azure Resource Group
D. Content Delivery Network (CDN)
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected-field-service
NEW QUESTION 84
Drag and Drop
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt. Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? (To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.)
Answer:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/process-return
NEW QUESTION 85
Drag and Drop
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes. Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios. You need to review the scenarios and provide the answers. What happens to the product for each user scenario? (To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.)
Answer:
NEW QUESTION 86
……
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